FAQs

Are Pure Skin products really 100% natural?

Yes. We use real, traceable ingredients like tallow, natural oils, and botanical extracts — no synthetic fillers, no harsh preservatives, and no unnecessary additives.

Are your products safe for sensitive skin?

Most of our products are formulated to be gentle enough for sensitive skin, including teenagers. That said, we always recommend a small patch test before regular use, especially if you have known allergies.

How long do your products last / what’s the shelf life?

Because our products are handcrafted in small batches without artificial preservatives, we recommend using them within 6-12 months of purchase for best results. Store in a cool, dry place away from direct sunlight.

What payment methods do you accept?

We accept Cash on Delivery (with a 4% COD charge), Direct Bank Transfer, and Easypaisa. Details are provided at checkout.

How long does delivery take?

Orders are typically processed and shipped within 24-48 hours, with delivery across Pakistan usually taking 2-5 business days depending on your location.

Can I return or exchange a product?

Please refer to our Refund and Returns Policy page for full details. Since our products are handmade and used directly on skin, we’re unable to accept returns on opened products, but we’re happy to help with any genuine quality issues.

Do you test on animals?

No. Pure Skin is proudly cruelty-free — we never test on animals.

What is tallow?

Tallow is rendered fat from grass-fed animals (typically beef or mutton), slowly melted down and purified into a smooth, nutrient-rich base for skincare. It’s one of the oldest skincare ingredients in history, used long before synthetic alternatives existed.

Why use tallow in skincare products?

Tallow’s fatty acid structure closely resembles the natural oils found in human skin, which allows it to absorb easily and deeply nourish without clogging pores. It’s naturally rich in vitamins A, D, E, and K — nutrients your skin can actually recognize and use, unlike many synthetic moisturizing agents.

Is tallow halal?

Yes. We source beef fat exclusively from a reliable, trusted meat shop and render it ourselves in small batches. Since the fat comes from animals slaughtered for consumption in the normal halal manner, our tallow is halal.

Where do you source your tallow from?

We source our beef fat directly from a trusted local meat shop and render it ourselves by hand, in small batches — no third-party processing, no unknown origins. This gives us full control over quality and purity from start to finish.

I have more questions — how can I reach you?

You can message us anytime on WhatsApp or Instagram — links are available on our Contact Us page. We’re happy to help!