Thank you for shopping at Pure Skin. Since our products are handcrafted, natural, and applied directly to skin, please read our policy carefully before placing an order.
Returns
Due to the personal-care nature of our products, we do not accept returns or exchanges on opened or used items, for hygiene and safety reasons.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us on WhatsApp within 24 hours of delivery with your order number and a photo of the issue. We will happily arrange a replacement or refund for genuine cases.
Order Cancellations
Orders can be cancelled free of charge before they are dispatched. Once an order has been shipped, it can no longer be cancelled.
Refunds
Approved refunds will be processed to your original payment method (or via bank transfer/Easypaisa/JazzCash for Cash on Delivery orders) within 5-7 business days.
Questions?
Reach out to us anytime on WhatsApp — we’re happy to help.